Terms & Conditions

1. About Us

FonePro Repairs Ltd ("FonePro", "we", "us") operates the repair booking platform at www.fonepro.co.uk and physical repair stores across the UK. Our registered company number is 12345678. Registered in England & Wales.

2. Use of Website

• You must be at least 18 years old to create an account or make a booking.
• You agree not to use the website for any unlawful purpose or in a way that infringes the rights of others.
• You must not attempt to gain unauthorised access to any part of our systems.
• We reserve the right to suspend or terminate accounts that breach these terms.

3. Booking & Appointments

• Online bookings are subject to availability. Confirmation is provided by email.
• No payment is required to make a booking.
• Please arrive within 15 minutes of your appointment time. Late arrivals may need to be rescheduled.
• Cancellations should be made at least 2 hours before the appointment. Repeated no-shows may result in booking restrictions.
• Walk-in customers are welcome but may experience wait times during busy periods.

4. Repair Services

• All repairs are carried out by trained FonePro technicians using quality parts.
• We will provide a fixed-price quote before beginning any repair. No work will start without your approval.
• No Fix, No Fee: If we cannot repair your device, you will not be charged. Diagnostic assessments are always free.
• Some repairs may be declined if the device is in a condition that makes safe repair impossible (e.g. severe physical damage, third-party modifications that compromise safety).
• Repair times are estimates. We will notify you if a repair takes longer than expected.

5. Warranty

• All repairs are covered by a 90-day parts and labour warranty from the date of completion.
• The warranty covers the specific repair carried out. It does not cover new faults, physical damage, liquid damage, or issues unrelated to the original repair.
• Warranty is void if the device has been subsequently opened, repaired or modified by a third party.
• To make a warranty claim, contact us with your booking reference within the 90-day period.

6. Pricing & Payment

• All prices are displayed in GBP and include VAT where applicable.
• Prices quoted on the website are for the specific repair selected. Additional faults discovered during repair will be quoted separately.
• Payment is due on collection of your repaired device or on completion of a mail-in repair.
• We accept cash, all major debit and credit cards, and contactless payment.
• For mail-in repairs, payment is collected before the device is returned.

7. Liability

• FonePro's liability is limited to the cost of the repair carried out.
• We are not liable for any data loss on your device. We strongly recommend backing up your data before bringing a device in for repair.
• We are not liable for pre-existing faults unrelated to the repair, or for damage resulting from a device in an unsafe state prior to repair.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Your Device & Data

• We recommend backing up all data before handing your device to us. FonePro is not responsible for any data loss during repair.
• Our technicians will only access your device to the extent necessary to carry out the agreed repair.
• Uncollected devices left for more than 90 days after notification of repair completion may be disposed of in accordance with WEEE regulations. We will make reasonable efforts to contact you before doing so.

9. Intellectual Property

All content on this website — including text, images, logos and code — is the property of FonePro Repairs Ltd or its licensors and is protected by copyright. You may not reproduce, distribute or use any content without our written permission.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. The current version will always be available at fonepro.co.uk/terms-conditions. Continued use of our services following an update constitutes acceptance of the new terms.