Privacy Policy
How we collect, use and protect your personal information.
1. Who We Are
FonePro Repairs Ltd ("FonePro", "we", "us" or "our") operates the website at www.fonepro.co.uk and the associated repair booking platform. We are the data controller for personal data collected through this website and our in-store services.
Contact: support@fonepro.co.uk | 01709 360 786
2. Data We Collect
Data you provide to us
- Name, email address and phone number (when registering or booking)
- Postal address (for mail-in repairs)
- Device details and fault descriptions (for repair bookings)
- Messages sent via the contact form
- Payment card details (processed securely via our payment provider — we do not store card numbers)
Data collected automatically
- IP address and browser type
- Pages visited and time spent on site (via analytics)
- Cookie data (see our Cookie Policy)
3. How We Use Your Data
- To process and manage your repair booking
- To send booking confirmations, repair status updates and warranty information
- To respond to enquiries submitted via the contact form
- To manage your customer account
- To send marketing emails (only with your consent — unsubscribe any time)
- To improve our website and services using anonymised analytics data
- To comply with legal obligations
4. Legal Basis for Processing
- Contract: processing your booking and delivering the repair service
- Legitimate interests: improving our services, fraud prevention, customer support
- Consent: marketing communications and non-essential cookies
- Legal obligation: accounting, tax and regulatory requirements
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Payment processors — to securely handle transactions
- Email / SMS providers — to deliver booking notifications
- Analytics providers — such as Google Analytics (anonymised data only)
- Legal authorities — where required by law
All third-party providers are GDPR-compliant and operate under data processing agreements.
6. How Long We Keep Data
- Booking records: 7 years (for accounting/legal purposes)
- Customer accounts: for the duration of your account, plus 2 years after last activity
- Contact form messages: 12 months
- Marketing consent records: until consent is withdrawn plus 3 years
7. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data (subject to legal obligations)
- Restriction — ask us to limit how we process your data
- Portability — receive your data in a portable format
- Object — object to processing based on legitimate interests or for marketing
- Withdraw consent — at any time for consent-based processing
To exercise any right, email support@fonepro.co.uk. We will respond within 30 days.
8. Cookies
We use cookies to operate the website, remember your session and understand how visitors use our site. For full details, see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure password hashing, and restricted access to customer data. No system is 100% secure; in the event of a data breach, we will notify affected individuals and the ICO as required by law.
10. Contact & Complaints
For any privacy-related queries or to exercise your rights:
- Email: support@fonepro.co.uk
- Phone: 01709 360 786
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.