Cookie Policy
How we use cookies and how you can control them.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over time, so you don't have to keep re-entering information every time you visit.
Cookies can be session cookies (deleted when you close your browser) or persistent cookies (stored on your device for a set period).
2. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features like session management, CSRF protection and the booking flow. The website cannot function properly without them. No consent is required for these cookies.
Analytics Cookies
We use Google Analytics to understand how visitors use our website — which pages are most visited, where traffic comes from, and how users navigate. This data is anonymised and aggregated. These cookies require your consent.
Functional Cookies
These cookies remember your preferences to improve your experience, such as remembering your selected store or preferred booking type. They are optional but improve usability.
Marketing Cookies
We may use marketing cookies to measure the effectiveness of advertising campaigns. We do not currently run retargeting campaigns, but these cookies may be set if you visit via a paid channel. Your consent is required.
3. Cookie List
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
PHPSESSID |
Essential | Maintains your login session and booking state | Session |
fp_csrf |
Essential | CSRF protection token for form submissions | Session |
fp_remember |
Functional | Remembers your login if "Remember me" was checked | 30 days |
_ga |
Analytics | Google Analytics — distinguishes unique visitors | 2 years |
_ga_* |
Analytics | Google Analytics — stores session state | 2 years |
fp_cookie_consent |
Functional | Stores your cookie consent preferences | 12 months |
4. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages:
- Google Analytics — website usage statistics (Google Privacy Policy)
- Google Maps — interactive store location maps on our contact and locations pages. Google may set cookies when you interact with a map.
- Bootstrap CDN / jsDelivr — used to load UI components. These do not set tracking cookies.
We have no control over third-party cookies. Please refer to each provider's privacy policy for more information.
5. Managing Your Preferences
Via our cookie banner
When you first visit our website, you will be shown a cookie consent banner. You can accept or decline non-essential cookies. You can change your preferences at any time by clicking "Cookie Settings" in the footer.
Via your browser
You can control cookies through your browser settings. Here's how in popular browsers:
Please note: disabling essential cookies will prevent the website and booking system from functioning correctly.
Opt out of Google Analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Contact Us
If you have any questions about how we use cookies, please contact us:
- Email: support@fonepro.co.uk
- Phone: 01709 360 786