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Terms & Conditions
Customer Care
Here at FonePro we value customer care and always aim to provide the best service possible, which is why we are rated 5 stars. If you have any enquiries or concerns please do not hesitate to get in touch with us through our contact form.
If you are unsatisfied with your order or have received a faulty/Damaged item, get in touch with us as soon as possible. We are happy to help. All our orders can be returned up to 14 days after receiving the order for a full refund.
Privacy & Safety
The privacy of our customers is highly valued. As a result all information is kept private and confidential, it is never shared to any third parties. Only essential order information is kept in order to track and manage your order. A third-party banking portal is used to verify and authenticate payment, an order confirmation email will be sent to the selected email address upon successful payment. Paypal may also keep some of your essential information to track and manage your payment.
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Our website uses only essential cookies to provide you with the best browsing experience, allowing us to highlight our best services tailored to your specific needs. We do not track any web activity or share your data to anyone. For any additional information regarding our policy read below:
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Privacy Policy
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This privacy policy sets out how Fonepro uses and protects any information that you give us when you use this Website. Fonepro is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this privacy statement. Fonepro may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2022.
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We may collect the following information:
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name and job title
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contact information including email address and phone number
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demographic information such as postcode, interests and preferences.
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demographic information such as postcode, interests and preferences
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other information relevant to customer surveys and/or offers.
What we do with the information we gather - We gather this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
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From time to time, we may also use your information to contact you for market research purposes.
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We may contact you by email, phone or mail.
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We may use the information to customize the website according to your interests.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:
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whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fonepro.co.uk
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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@fonepro.co.uk or 5 Effingham Street, Rotherham, S65 1AJ. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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2. Disclaimers
Fonepro makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our service.
No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
The information contained in this website is for general information purposes only. The information is provided by Fonepro and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.
Through this Website you are able to link to other websites which are not under the control of Fonepro. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fonepro takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.
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3. Availability of the Website
The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Fonepro accepts no liability for any disruption or non- availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
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4. Limitation of Liability
To the maximum extent permitted by law, Fonepro accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
Nothing in these terms and conditions excludes or restricts Fonepro's liability for death or personal injury resulting from any negligence or fraud on the part of Fonepro. Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforce ability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
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5. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
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6. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
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7. Notices
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@fonepro.co.uk. Such notices will be deemed if received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
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8. Law and Jurisdiction
These terms and conditions and the relationship between you and Fonepro shall be governed by and construed in accordance with the Law of England and Wales and Fonepro and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales. Fonepro.co.uk reserves all the rights for the website.
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9. Customers Repairs
If the Mobile Phone / Smartphones / Tablets / Laptops / Computers / Cameras / Smartwatches / Analog Watches or other sorts of machines which have been sent in to us for repair by the customer. Upon repair completion, if the product has not been picked up within 2 months, the product will be recycled or dismantled for parts usage.
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10. Copyright Notice
This website and its content are copyright of Fonepro 2022. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may copy the content to individual third parties for their personal use, but only if you acknowledge the Website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Wholesale Inquiries
We provide wholesale services to retailers on cases, repairs, unlocking, and products. If you would like to contact us for any products or services you would like to offer, then please do so through our contact form and we will get back to you as soon as possible.
We also supply vape products and E-liquids for retail outlets and commercial stores. Due to our strong connections with E-liquid manufacturers we can supply at competitive prices. High demand disposables such as Geek Bars, Elf Bars and ELUX bars are also available.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments