Orders & Deliveries
If you have not received your order within the estimated delivery timescale or are worried it will not arrive on time, then please get in touch with us through our contact form. We will get back to you as soon as possible with an update. It may be that there is a delay in processing your order or the payment was incomplete. If we do not get back to you within 3 days then please contact us through our landline or email.
If you would like to make changes to your order. please use our contact form and we will get back to you as soon as possible
After placing your order, you'll receive an email with a tracking number. Simply input this number here to monitor your delivery's progress. If you need more details or assistance, contact us here, enter the email address used for the order, and access all relevant information. Our support team is also available there for further help.
Simple. Just follow these steps:
1. Purchase the required repair and checkout
2. Pack your item and post to our address ( include reference in parcel)
Note: Its best to use a tracked method of delivery for peace of mind.
We trust and use DPD for our deliveries. For orders placed before 3pm, we aim for a next day delivery window. If your order exceeds £20, delivery fees are on us! Otherwise, there's a £3.99 charge. Please note that processing can sometimes take up to 24 hours before dispatch.
Currently, we only provide shipping services within the UK.
Sustainability is at the heart of our operations. We've dedicated significant resources to ensure our packaging is as eco-friendly as possible. We continuously seek greener alternatives in all our processes, including packaging, to minimise our footprint.
Repairs & Quotes
We generally offer our quote service as an estimate for the actual repair cost, if you bring your quote to our store will try to match the quote offered online, but there may be slight variations in pricing depending on our physical examination of the item. ie there may be multiple underlying faults, This could result in an increase or decrease in the final price. It is best to provide as much information as possible when requesting a quote so we can give you a more accurate price. Our repair page will show you rough costs on our most common repairs.
Want to request a quote? Simple, just follow this link and fill out the form, we'll get back to you as soon as possible with a unique quote.
Our technicians are highly trained and have a wealth of experience, ensuring your devices are handled with utmost care. We prioritize quality and speed, offering same-day repair services across most our stores. Plus, our repairs come with a 12-month warranty, giving you peace of mind. Always remember to back up your data and remove your SIM and SD cards before handing over your device.
Your data remains safe, especially if your phone powers up and you have access to your data. However, we always recommend backing up your phone data before any repair. Ensure you remove your SIM and SD cards before handing over your device. Our primary goal is to fix your device without compromising your data's integrity.
At Fonepro, we stand by the quality of our work. We offer a 12-month warranty for any job we do to repair your device. Additionally, any part we install comes with a minimum 6-month warranty. Always refer to our Warranty policy for detailed information.
Recycling & Policy
An Fonepro, a refurbished device is a testament to quality and reliability. These devices undergo a comprehensive certification process to ensure they meet our high standards. Our refurbished range includes:
- Previously used devices that might have been repaired with new components.
- Devices that were returned after being unboxed but never used.
- Brand new devices that faced manufacturer issues but were repaired and restored to their pristine condition.
The tech industry is notorious for its environmental impact, with tons of e-waste generated annually. iMobile is committed to breaking this cycle. We promote the reuse of devices, reducing e-waste and the carbon footprint associated with producing new devices. By choosing iMobile, you're not just getting a reliable device; you're also making an eco-friendly choice from processes to packaging to devices every part of our business has been created with this mission in mind.
At Fonepro, your data privacy is paramount. We've implemented rigorous measures to ensure your personal data remains confidential and secure. For a detailed understanding of our commitment to your privacy, you can always refer to ourprivacy policy
We specialise in offering a diverse range of new and refurbished devices, including iPhones, Samsung, and Android phones. Additionally, our collection extends to smartwatches and a wide array of accessories, including various charge and sync options. Each device undergoes rigorous testing to ensure top-notch quality and performance.
Our commitment to quality is unwavering. Every device we sell undergoes a meticulous screening and testing process. Furthermore, all our phones are unlocked and ready for use with any network. Plus, for added peace of mind, every device comes with a 24-month guarantee.
If you are not satisfied with your order or have changed your mind about an item, you may return your order for a full refund.
All orders are returnable at buyers cost for up to 14 days after receiving your order. Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase and we’ll give you an exchange or a full refund, as long as your returned product meets our terms and conditions.
If your item is damaged or faulty get in touch with us through our contact form or email and well cover returns costs.
Any Other Questions?
Call Us
01709 360 786
Email Us
info@fonepro.co.uk